-Orders will be shipped out from New York through USPS First Class Mail, or Priority Mail depending on the order. Delivery time is estimated between 1-3 business days for Priority Mail, and up to 1-5 business days for and First Class Mail depending on the location that it's shipping too. All sales are currently U.S. only (CONTIGUOUS STATES ONLY). Delivery Confirmation is included in the cost of shipping. If there is proof that your package had not been received, those undelivered packages will be replaced or refunded. If Delivery Confirmation states that your package was delivered, unfortunately I will not replace your undelivered package. Those are claims that should be issued to your Post Office.
-I accept all credit cards (Visa, MC, Discover, Amex) and PayPal.
-Wrong orders: Please notify me first- through the contact page, direct email or phone- before shipping back any wrong orders. Please leave your name, email address, phone number (optional), order number and reason for return by using the contact page, and I will respond as soon as possible. If the error was on my part, I will pay for your return shipping, and if the error was on your part (perhaps you added an incorrect item to your cart and didn't realize until after I shipped it out) then you are responsible for the return shipping.
-If there are any leaks in products: products contained in jars are heat sealed with plastic wrap. If you received an item that leaked in the the box, email me a photo with the seals still on and I will replace your items.
Due to the nature of my products, there are no returns on items that you open.
Orders must be cancelled or changed within 24 hours of placing an order.
Statements and information provided anywhere on this website or products regarding the therapeutic benefits of essential oils or other ingredients used in any product made by The Falcon Soaperie have not been evaluated by the United States Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any health conditions or diseases, or replace the advice of a professional health practitioner. We always provide ingredient listing for every product; carefully read ingredients prior to ordering/use.
*Know your allergies and personal aversions to Essential Oils and other ingredients. Warning labels will be provided when needed but only to the best of my knowledge.
*Occasionally I may email a monthly. Once or twice a month to keep you updated on discounts or new products. Maybe even less than once or twice a month, since I hate too much email myself.
Your private information (name, address, phone number, email address) will never be sold or shared with other persons or businesses/companies. Other than an occasional newsletter or other email sent directly from me to you, and the shipping address entered into USPS.com so that I may process postage for your shipment, your personal information is never used in any other way.
If you ever receive a newsletter from me, and would like to NOT get future emails, you may unsubscribe any time at the bottom of that first newsletter. No hard feelings :)